Contact Information


Please feel free to contact us by fax, telephone or contact form (here).
Office (no pets):


 Wijkerweg 1
3947 NH Langbroek
Netherlands
Telephone:
 0031 616 34 8000
Fax:
0031 343411274
E-mail:
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Internet:
 www.pettradingcompany.com
TAX nr:


  • All prices can be found in our price list.
  • Prices are quoted in Euro.
  • Pricelist on request.


  • Product prices in our price list are floating prices, which correspond to changes in currency as well as market variations.
  • Prices will be updated as frequently as required. You can assume that the prices seen in the latest version of our price list are the most updated prices, and we'll accept the prices indicated in our list even though the actual prices have changed but not yet updated.


PTCOnce receiving your order by fax or e-mail, we will make a purchase order. With the purchase order we will check if any animals are not available. If not available we wil contact our local breeders and will order immediately.
(Some animals are seasonal breeding.)

After 24 hours we will send you the proforma invoice with shipping details, certificates and charges.

Payment: Advance payment including freight prepaid charges are required for all new customers.

Delivery: Delivery will be made within 7 working days after receiving advance payment.

All shipments are accompanied with health certificates, and cites document if necassary.

Guarantee: Under normal flights/shipment conditions our records have shown more than 95% alive on arrival at destination airport.


The following conditions apply:
1. You must take immediate delivery of your order upon its arrival.
2. Please make sure that your animals get water and food at arrival
3. You must acclimate the new arrivals

IMPORTANT:

In the event of loss due to flight delays or mishandling by airplane, we advice you to check the animals immediately upon the receipt at the airport, preferably with the personnel who bring out your boxes.Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed.
Please note that upon discovering evidences pointing towards fraudulences, we obtain the rights to reject the suspected claim. Please be reassured that we do not want to risk losing any honest customer, and we will not terminate a claim without obvious prove. If you have any question regarding this aspect, please contact us.